FAQ

Why should I create an account?

Creating an account with Bookshelf Central will make shopping with us much more convenient. Here are a few reasons why:

  • Any item that you put in your cart will stay there until you remove it or make a purchase. (Note that if you are not signed in and your idle time is over 15 minutes, you may lose what's in your cart. Please don't forget to sign in!)
  • The next time you order, checkout is faster because your shipping address is stored in our system. (Note that we do not store payment information of any kind.)
  • You can quickly and easily see any orders you have previously placed from your store account.

To create an account, click on log in.

How do I track my order and how long will it take to arrive at my doorstep?

Shipping Choices:

*Note that if you have qualified for free shipping, Bookshelf Central will typically use Media Mail.

Type Price range Time period
Media Mail:
(US Post Office)
Less expensive, but unpredictable Anywhere between 2-4 weeks
Priority Mail:
(US Post Office)
More expensive, but much faster Typically 4-7 business days
UPS Most expensive, but fast and reliable Varies depending on your choice

Can I get expedited in-house processing?

Yes! Please add the product Expedited In House Shipping to your cart for an automatic jump to the top of the list!

What is your return policy?

We want to give all our customers the most "risk-free" shopping experience we can. For this reason, we try to make returns as simple as possible. We want to give you as much information as possible up front so that you can make the best decision for your family.

  • All returns should be called into our customer service department (1-844-479-0738) to review the criteria and receive a returns claim number to include in the package. Any returns which we receive without a claim number are not guaranteed to be accepted and will be charged a 10% restocking fee.
  • Customers are responsible for all shipping charges. Returns should be mailed to:
         Bookshelf Central
         1133 N. Eastman Rd.
         Kingsport, TN 37664
  • All decisions regarding returns are at the sole discretion of Bookshelf Central.

*Please note that if you bought books from the "Dent and Ding" sale, they are non-returnable.

There are several criteria we take into consideration when accepting returns:

  • Time since purchase
  • Condition of merchandise
  • How many returns you have made in the last quarter or year
  • Any "Dent and Ding" Sale items cannot be returned.

Time since purchase:

We calculate these criteria based on the ship date of your package to the date of your phone call for a returns claim number. If this time period is less than 30 days, you will be granted a full refund (**provided your return meets the other criteria). If this time period is more than 30 days, but less than six months, we may still accept the return, with the following distinctions:

  • We will charge a 15% restocking fee.
  • No returns accepted after six months from date of purchase.
  • We will not accept books which have gone out of print.
  • Read information below about how we will accept books that are not in mint condition.

Condition of Merchandise

**Customers are responsible for packaging well! For books not in mint condition, we will grant a 40-60% refund. If a product was originally delivered in damaged condition, that must be noted in the customer's phone call when requesting a returns claim number. If a product returns to us damaged with no claim number, we will not grant a full refund!

How many returns you have made in the last quarter or year

We use boxes, packing material, and man power to pack your order. If you have repeated returns, a restocking fee may apply at our discretion.

What is your backorder policy?

(Please note that because of shipping charges, this policy applies to United States and APO customers only. We will cancel all out-of-stock books from International orders.)

We do our best to keep all of our books in stock, but sometimes a book will be on backorder from the publisher, or for some reason hasn't arrived yet at our warehouse. If this happens, we will automatically send you your backordered title(s) within 30 days. The package will be sent via USPS First Class when possible, USPS Media Mail, or, if the backordered items are valued greater than $500.00, UPS Ground.

If you have special instructions, please note that in the comments section at checkout. Some examples would be:

  • "I don't mind waiting up to two weeks just in case something is currently out of stock."
  • "I'm starting school on August 1, 2011 and need my books at least a week ahead of time. If you need to bump up my shipping to UPS instead of media mail, please contact me for my credit card information."
  • "I don't mind accepting damaged books if you have them available."
  • "I'm going to be out of town over this holiday weekend, so please be sure you don't ship so that the books arrive on my doorstep while I'm out of town."

How do I cancel or change my order?

Currently, if you desire to change or cancel your order, we are willing to help you do so provided that your order has not been processed.

  • Want to totally cancel your order?
    If your order has not left the warehouse, but has been processed through our shipping department, you will be responsible for the shipping costs that Bookshelf Central has incurred.
  • Want to change a portion of your order?
    Just call us at 423-765-2833 option 5 and let us know. We'll tell you what your options are at that point, depending on where your order is in the shipping process.
  • If your order has left our warehouse, we are unable to change or cancel your order at all.

Contact todd@bookshelfcentral.com with your changes or cancellations, along with your phone number. We will call you to confirm your changes.

What types of discounts do you offer?

Our listed prices

The pricing you see on our website reflects the least amount that we can charge for individual titles, based upon the prices that we are charged from the publishers. The majority of the time, this is below what you will find through other online vendors. Occasionally you will find that this will not be true, but when your order is totaled at checkout, you will typically find that your total order is less than your total order elsewhere.

Shipping discounts

Any order purchased within the continental United States that has a minimum of $200.00 qualifies for free shipping via USPS Media Mail; $500.00 or more qualifies for UPS Ground (no PO box addresses if you would like UPS Ground). If your order does not qualify, this option will not appear on your screen.

Monthly or seasonal specials

Each month we will have special titles that will be discounted. Most of the time these will be titles that go along with Tapestry of Grace, but will occasionally be special ones such as Easter, Mother's Day, or Christmas selections. We will have occasional promotional sales as well. Check our Facebook page for these deals! You can find us here.

Quantity discounts

If you are a co-op member, or member of another group and wish to receive a quantity discount, note the small box at the bottom of each description. It will tell you the percentage discount that will apply to that particular title. This discount is automatically configured and you do not need to call in or get a special code. However, there are a few titles that we are unable to discount, and the description will reflect that there is no quantity discount available.

What do I do if I can't find a resource listed in my Tapestry year-plan?

Go to the Tapestry of Grace website, mouse over "Curriculum" in the menu bar, then click "Book Updates." Or, follow this easy link. You'll find a handy chart that will help you see which books have gone out-of-print and what the new titles are.

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